Refund Policy
# Refund & Return Policy
Effective Date: July 19, 2026
At Crainbow Core, we are committed to providing high-quality products and excellent customer service.
## Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once your claim is reviewed and approved, we will arrange a replacement or refund, as appropriate.
## Returns
Due to the nature of dietary supplements and our fulfillment process, we do not accept returns for:
- Opened products
- Unopened products
- Buyer's remorse or change of mind
- Products that are no longer wanted
## Refunds
If your claim is approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
## Contact Us
If you have any questions about your order or need assistance, please contact us at:
**Email: ** info@crainbow1.com
We aim to respond to all inquiries within 1ā2 business days.